Having a problem with one of our products?

Alltrax Help Center

Customer support is the most important aspect of our business and we are committed to provide the best possible customer support with a “live voice” at the other end.

Our technical services are available by phone or email; 7:00AM to 3:30PM PST (USA) Monday through Friday (except nationally recognized holidays)

The first step in the warranty process is to call our technical support department and explain your issue. We like to do as much troubleshooting as possible over the phone before we issue an RMA (Return Materials Authorization). If we find we need to get the product back for testing we will issue you an RMA number  and you will need to fill out the below form and ship it back with the product.

Download RMA Form
Technical Support & Ordering
Information
 Phone: 541-476-3565
Fax: 541-476-3566
Email: [email protected]
Sale Inquiries, Product
Information:
 Same phone# plus email at:
[email protected]
Return Material Authorization
(RMA) Process
 [email protected]
Dealer – Distributor Locater
 [email protected]

Alltrax Inc
PO Box 510
Murphy, OR 97533
Phone: 541-476-3565
Send requests and comments to:
[email protected]

Technical Services

  • Schematic review (Many templates available in Doc Depot)
  • Test controllers – failure mode analysis
  • Provide Programming Tools and tips to ensure the controller is set up for your application
  • EV-conversion Information using our comprehensive documentation; technical notes, white papers, schematics, etc
  • Engineering Evaluations that are cost competitive services for your design, quotes are available by contacting our OEM & After Market Sales at 541-476-3565, or email at [email protected] . Please include “EVALUATION” in the subject line and include a brief description of the project). The scope of the evaluation can be tailored to fit your needs.
  • Motor / Controller package designs working closely with our motor manufacturer / distributors such as HT Electric and D&D Motors. Between our companies, we can provide the motor to suite your applications.
  • OEM Designs – starting a new project? A new fleet of EV-cars,Hybrids, Boats, NEV’s, or equipment handling? Need some support choosing the controller, motor, schematics, or diagrams? Contact our OEM & After market Sales at 541-476-3565, or email at [email protected] (Please put “OEM” in the subject line), maybe we can help your project.
  • Competitor Cross References, frustrated with your present Electric Motor Controller? Let us cross reference that controller to our model number. Send an email (or call) to our product locater at [email protected] and we will email you a model number equivalent.
  • Training packages, programs, and materials are available to large Dealer, Distributors, and OEM clients. We also offer a cost effective training package for on site programs (also for large dealers, distributors, or OEM clients).